Frequently Asked Questions
Everything you need to know about your Autelpilot experience.
Are the products sold on Autelpilot genuine?
Yes, we are an authorized dealer. All products, including drones, scanners, and accessories, are 100% authentic and come directly from the manufacturer with original warranties.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary based on the destination and customs processing.
What is your return policy for electronic items?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Do you provide technical support for drone setup?
Absolutely. Our expert technical team is available via email and live chat to assist you with firmware updates, initial calibration, and troubleshooting for all Autel devices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna or Affirm for eligible high-value purchases.
How can I track the status of my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package in real-time.