Returns & Exchanges

At Autelpilot, we want you to be completely satisfied with your drone technology and equipment. If you are not happy with your purchase, we offer a 30-day return policy for items in original, unused condition.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, ensuring all accessories, manuals, and protective foam are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package back to our designated inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.